Welcome to the Alliance &
Leicester dispute index. This dispute started in September 2007 and (at
the time of writing) is ongoing. I hope the information here is of use
to someone, please ensure you read the background information first. As
I found in the Tiscali case, it is possible for the consumer to win,
and I intend to do so. Please learn from any mistakes I may make along
the way, and be aware that my letters are not suitable to use as
templates. Feel free to use sections from them, but ensure any letters
you write are tailored to your needs.
All will open in a new window;
All will open in a new window;
- Background Information
- My Address change letter, with complaint about charges - 30/09/2007
- Nothing received in reply
- My Second letter to Alliance & Leicester - 11/10/2007
- Information on Test Case Received, along with an 'assurance' that my complaint had been logged.
- Another reminder about my overdraft received
- My third letter to Alliance & Leicester - 18/10/2007
- My fourth reminder with regard to the overdraft received
- I make a phonecall to Alliance & Leicester to try and see this resolved - 2/11/2007
- I file a data protection disclosure request with Alliance & Leicester - 05/11/2007
- I ask the Financial Ombudsman Service to intervene on my behalf - 05/11/2007
- Alliance & Leicester send a proper reply! - 10/11/2007
- My sixth letter to Alliance & Leicester - data protection screw ups - 17/11/2007
- Alliance & Leicester phone me - 23/11/2007
- The promised
letter of withdrawal - 22/11/2007
