As time seems to be getting a
bit short, and Alliance & Leicester are not responding well to
letters I make a phone call to the customer service centre. Here are
the notes I made, as she was such a nice girl I have omitted the girls
name;
Phonecall 2nd Nov 07, approx 11:05
current reported balance: 145.50 OD
Advisor:**********
last letter from me received 26th Oct 07
Advisor looking up letters
is it being dealt wih? complaint has been passed to charges people
charges are being changed across the company
she will email charges team about case and ask not to send any more letters.
Gave address for Financial Ombudsman Service
It was a short phonecall but she was genuinely friendly and polite, and was very helpful in giving me the information I needed. The most important thing to remember when dealing with any issue, is the fault very rarely lies with the person you are talking to. Shouting at them does not help, just makes you seem like an asshole. Be polite and friendly and you will find them far more receptive.
Phonecall 2nd Nov 07, approx 11:05
current reported balance: 145.50 OD
Advisor:**********
last letter from me received 26th Oct 07
Advisor looking up letters
is it being dealt wih? complaint has been passed to charges people
charges are being changed across the company
she will email charges team about case and ask not to send any more letters.
Gave address for Financial Ombudsman Service
It was a short phonecall but she was genuinely friendly and polite, and was very helpful in giving me the information I needed. The most important thing to remember when dealing with any issue, is the fault very rarely lies with the person you are talking to. Shouting at them does not help, just makes you seem like an asshole. Be polite and friendly and you will find them far more receptive.
