Tiscali Pulls another 180
Tiscali has turned tail again,you may remember When Tiscali decided to write off the charges well just prior to that I had sent Tiscali a cheque. Will I never learn???? I should have stopped the cheque and forked out the £20 charge to do it, instead I left it, and figured Tiscali would already have destroyed the cheque. How wrong was I???? On the 10th of April 2007 Tiscali obviously decided to withdraw it's offer to write off the charges (charges that I never accrued) and instead bank the cheque that I had believed to be in the waste tray of a paper shredder.
Needless to day that when I checked my bank statements today I was not overjoyed to learn this news, so I sent an email to CISAS and Carbon Copied it to Corrine of at Tiscali high level complaints.
I would imagine that Corrine had nothing to do with the banking of my cheque, but as she has obviously been assigned to deal with my case, it seemed appropriate to let her know exactly what I was telling CISAS.
You can read the email below for yourself
Dear Sir/Madam,
I write to you today in regard to Case Number ******* Tasker v Tiscali UK Limited. As the Adjudicator will see by looking at the materials I have submitted, I sent to Tiscali a cheque for fourteen pounds and Eighty Six Pence. Tiscali then wrote back and told me that they had written off the charge, (also included in my submitted materials). Despite this I have discovered when checking my bank statement today that Tiscali UK Limited cashed that cheque on 10/04/2007 nonetheless. If at all possible I would like to add to my request via CISAS that I receive a refund of this amount.
Please note I have cc'd this email to Corrine Rawlings of Tiscali's High Level Complaints in order that they may remain up to date with current developments.
many Thanks
Yours Sincerely
Ben Tasker
I know that once comments have been despatched it is not possible for either party to submit new information or evidence, but as the comments are not likely to have been received yet it should hopefully be possible to make the appropiate adjustments. CISAS may of course inform me that I need to file another complaint with Tiscali (and then no doubt ultimately CISAS) to regain my funds. However I believe that the very fact that Tiscali have been so sneaky as to bank the cheque after writing of the charges will speak volumes to the adjudicator about Tiscali UK LTD. Similarly Corrine over at Tiscali is likely to realize that someone somewhere has made a gigantic cock up.
I don't really know why I was even surprised that the cheque had been banked.
It would have cost me £20 to cancel the cheque, but at least I would have known the money would never fall into Tiscali's hands.
We live and learn (hopefully)
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