Tiscali - The Final Chapter
The letter I received yesterday signals the final chapter of my Tiscali dispute.(or at least I hope it does). I received a letter from Tiscali (with a cheque for £130.00 attached). I cannot help but see the humour in the closing line of their letter however, it does leave the impression that this is a template used whenever they have to pay someone compensation. I imagine it is used quite regularly.
Dear Mr Tasker,
As requested, please find enclosed cheque for the amount of £**130-00*
Thank you for your patience in resilving this matter.
Should you have any further queries regarding your account, please call our Customer Service line on 0870 744 9966 and an agent will be happy to help you. Lines are open 8am to midnight, seven days a week.
We hope you continue to enhoy your service with Tiscali.
Yours sincerely
Tiscali UK Billing Team
I will be enjoying the fact that I am no longer with Tiscali very much! All the revelant correspondence is now filed down into an envelope, I don't trust Tiscali enough to throw any of it away, so I will be holding onto it until Tiscali goes bust (or I die)
I doubt they would be stupid enough to forget that the charge has been written off, but it is more than possible.
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