Frequently asked questions

How do I know my keys are safe with you?

We will keep your keys in a key storage box and will code them rather than have addresses on them. Codes will be kept in a separate secure location. I have an enhanced police check that I will show you when we meet.

What if my pet is ill?

First of all we will make every effort to contact you on the numbers you provide. We will seek advice from your usual vet if necessary. In the event of an emergency, or being unable to contact you we will take your pet to a vet if we deem it necessary. We will use your own vet but in an emergency if necessary, we will take your pet to the nearest local vet.

Can I phone to see how my pet is?

Yes, you are welcome to phone between 9am and 7pm to see how your pet is. We understand that you will miss your pets when you go away and, appreciate that it can be hard to leave them. We will be glad to reassure you that your pet is happy and well.

Will you walk my dog on a lead or off a lead?

My insurance policy only covers me to walk dogs on a lead. Therefore if you do want me to let your dog off a lead, I will do so at my discretion, however, you would need to sign a form to state that you will accept all financial and other consequences for events that may occur as a result of your dog being off a lead.

Will someone be with my pet at all times?

We promise that your pet will not be left alone for very long when boarding with us. Looking after your pets is my full time job. There will be odd occasions for instance the school run, which takes 10 minutes when your pet would be left at home, but for the vast majority of time your pet will always have company.

What do I need to bring for my pet?

Please bring with you an adequate supply of food, bedding and any medication. For dogs please bring their lead and any extra equipment you may use (such as a halter). If there is anything special to your pet (e.g. special toy) please bring this with you, as it will help your pet to settle in.